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Oct 3, 2023 · A quick guide to customizing layouts in Freshservice Click on Admin > Account Settings > Service Desk Rebranding > Customize support portal. If your account has more …
Setup your support channels, end-user portal, Freshthemes, and more.
Aug 10, 2021 · It is possible to customize almost all of the user portal but you better know what you are doing. Otherwise you may end up like me, spending way more time than you ever …
Apr 1, 2021 · You can completely customize your support portal within freshservice. Here is some documentation that talks about how to do this, and also offers some example themes to take a …
Mar 20, 2023 · I can’t able to get normal document ID on script. I think in new version, you guys using handlebarjs and emberjs.. How do we customize using script in portal?
Oct 3, 2023 · Remote Login URL - Enter the URL which Freshservice will call when users attempt to login to the help desk. This should point to your Active Directory script page. Paste the …
Oct 3, 2023 · This article describes the process to set up JWT SSO in Freshservice for authentication using the Active Directory. A script will need to be hosted in the IIS server and …
The script can be added via Helpdesk Rebranding - Customize Custom Portal - Layout & Pages - Portal Pages - New Ticket. Field ID's (#****) in the script have to be adjusted to your own …
Jun 12, 2025 · This article describes how to set up and manage multiple support portals for different clients. Each portal can be uniquely customized with separate branding, URL, and …
Jun 4, 2024 · Text Properties Translations for text When you have a global audience your portal has to be customized with multiple languages to make it more accessible. The no-code builder …
Then with “Portal Layout” selected, paste the script below into the bottom of the Footer section. Note, I have provided code for only two of the cards, if you would like to edit the other cards, …
These APIs follow the Representational State Transfer (REST) architecture and support standard CRUD (Create, Read, Update, Delete) operations. They enable seamless integration with your …
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